1 Clear Refund Policy Container Supply Hub Guide | Guaranteed

At Container Supply Hub (containersupplyhub.com), customer satisfaction and transparency are core to our operations. This refund policy container supply hub guide explains our 30-day return policy and 10-day refund processing procedure for raw shipping containers, site offices, and modified structures delivered across Australia.

📌 Table of Contents

• 1. 30-Day Return Eligibility Guidelines

• 2. 10-Day Refund Processing Timetable

• 3. Non-Refundable Items & Transport Expenses

• 4. Australian Consumer Law & Statutory Rights

• 5. How to Request a Return & Cancellation

• 6. Contact Our Customer Service Desk

30-Day Return Eligibility Guidelines

Under this refund policy container supply hub structure, standard inventory items are eligible for return within 30 calendar days of the delivery date, provided they satisfy the following criteria:

• Raw Shipping Containers (New & Used): Must remain in the exact condition as delivered, without post-delivery alterations, structural cuts, welding, or custom painting.

• Unmodified Portable Units: Standard site offices or storage sheds must remain uninstalled from permanent foundations and free of user-inflicted structural or internal damage.

• Original Sales Documentation: Proof of purchase, including original tax invoice number and payment receipt, must accompany the return request.

To view our full product specifications before ordering, check our Container Homes Australia range.

10-Day Refund Processing Timetable

Once an eligible return is approved and the container is inspected at one of our regional supply depots, your payout will be processed promptly:

• Inspection Period: Upon arrival back at our depot, our quality assurance team conducts a 48-hour structural verification inspection.

• 10-Day Payment Execution: Approved refunds are credited directly back to your original payment method (bank transfer, credit card, or business merchant account) within 10 business days of depot inspection clearance.

• Bank Processing Delays: Financial institutions may require an additional 2 to 4 business days for the funds to reflect in your account once released by Container Supply Hub.

Non-Refundable Items & Transport Expenses

Because transporting heavy steel structures involves significant haulage and fabrication costs, the following conditions apply:

1. Freight & Transport Costs: Initial delivery fees and return tilt-tray/HIAB freight costs are non-refundable unless the return is due to a major structural error caused by Container Supply Hub.

2. Custom Modified Builds: Customized container homes, cutouts, electrical installations, spray foam insulation, and bespoke paint finishes are non-refundable once engineering or physical construction has commenced.

3. Futile Journey Fees: If a truck cannot safely unload on your property due to soft ground or clearance obstacles, haulage charges remain non-refundable. Review drop-off requirements on our Shipping Container Delivery Australia page

Australian Consumer Law & Statutory Rights

This policy operates in full alignment with consumer guarantees enforced by the Australian Competition and Consumer Commission (ACCC):

• Major Defects: If a container delivered