1 Complete Terms and Conditions Container Supply Hub Guide | Policy

Welcome to Container Supply Hub (containersupplyhub.com). These Terms and Conditions govern all sales, quotes, modifications, and logistics services provided across Australia. By placing an order, requesting a freight quote, or purchasing container homes in Australia, site offices, or raw containers from us, you agree to comply with and be bound by the policies outlined below.

📌 Table of Contents

• 1. Quotations, Pricing & Payment Terms

• 2. Delivery Access & Customer Site Responsibility

• 3. Order Cancellations & Refund Policy

• 4. Council Approvals & Statutory Compliance

• 5. Container Condition & Warranties

• 6. Limitation of Liability

• 7. Contact & Governing Law

Quotations, Pricing & Payment Terms

All financial transactions and pricing structures under this terms and conditions container supply hub policy are listed in Australian Dollars (AUD) and are subject to Goods and Services Tax (GST) unless explicitly stated otherwise.

1. Quote Validity: Freight and container quotes remain valid for 14 calendar days from the date of issuance due to fluctuating steel prices and transport fuel surcharges.

2. Payment Schedules:

   • Standard Raw Containers: Full payment must be cleared prior to dispatch from our depots.

   • Custom Modification Builds & Modular Homes: A 50% deposit is required to commence fabrication, with the remaining 50% balance cleared prior to site delivery.

Delivery Access & Customer Site Responsibility

Container Supply Hub coordinates transport using third-party heavy haulage partners. It is the buyer’s sole responsibility to ensure the delivery site is accessible and suitable.

• Site Access Checklist: Buyers must ensure adequate overhead clearance (minimum 4.8m) free from branches or power lines, and firm, level ground.

• Failed Deliveries & Abort Fees: If a truck arrives at your site and cannot drop off the container due to boggy ground, locked gates, restricted turnarounds, or overhead obstructions, the customer will incur redelivery and futile journey fees.

• Property Damage: Neither Container Supply Hub nor its transport drivers accept liability for damage caused to lawns, driveways, underground pipes, or fences when entering a customer’s private property at their direction.

Review our full delivery vehicle specs on our Shipping Container Delivery Australia page.

Order Cancellations & Refund Policy

Our refund policy operates in strict alignment with Australian Consumer Law (ACL) set by the Australian Competition and Consumer Commission (ACCC):

• Standard Stock Containers: Orders cancelled prior to dispatch incur a 10% administrative restocking fee. Once a container has left the depot, transport costs are non-refundable.

• Custom Modified Builds & Container Homes: Deposits for customized units (cutouts, electrical wiring, spray insulation, custom paint) are non-refundable once engineering or fabrication work has begun.

• Minor cosmetic blemishes: Second-hand/cargo-worthy containers feature dents, rust spots, and panel repairs typical of ocean transport. These cosmetic traits do not constitute major defects under consumer law.

Council Approvals & Statutory Compliance

Unless explicitly agreed upon in writing, Container Supply Hub supplies structural units on a direct supply basis.

• Local Council Permits: The buyer holds 100% responsibility for verifying local council zoning, development applications (DA), land setbacks, and building codes prior to purchasing.

• Exempt Development: While temporary farm storage sheds may not require permits in certain rural zones, livable units usually do. Check our Council Approval Guide for reference.

Container Condition & Warranties

We back our units with standard structural guarantees:

• New Build / Single-Trip Containers: Covered by a 5-year structural warranty against manufacturing defects and water leakage.

• Used Cargo-Worthy Containers: Guaranteed Wind and Water Tight (WWT) with functional door seals and solid timber flooring at time of delivery.

• Modified Living Units: Fit-out elements (plumbing fixtures, electrical wiring, air conditioning) carry standard manufacturer warranties.

Limitation of Liability

To the extent permitted by Australian law, Container Supply Hub shall not be liable for indirect, incidental, or consequential damages resulting from project delays, council stop-work orders, or adverse weather events impacting site placement.

Contact & Governing Law

These terms and conditions container supply hub guidelines are governed by the laws of Queensland and the Commonwealth of Australia.

For enquiries regarding these terms or to submit an official request, please contact us:

• Entity Name: Container Supply Hub

• Email: sales@containersupplyhub.com

• Quote Form: Get a Quote Page

• Operating Hours: Monday to Friday, 7:30 AM – 5:00 PM (AEST)